5 steps to effective call deflection
Guide to creating and implementing effective call deflection strategy to reduce costs while improving the customer experience.
February 16, 2021
Guide to creating and implementing effective call deflection strategy to reduce costs while improving the customer experience.
February 16, 2021
What a surprise, a post on our own website talking about how amazing we are. Of course, we are going to advocate that we are the best SMS provider out there, it would be pretty foolish to say otherwise. This is…
August 13, 2019
You want to communicate with your customers, of course you do, it’s fundamental to all businesses and industries. Are they happy? What are they thinking? What can we do to improve our services? What’s the best way to reach them? You…
July 12, 2016
If there is one industry where customer satisfaction and quality of service are the top priority, it is hospitality. Hoteliers have the demanding job of providing the ultimate hospitality package to their guests, from the moment they book a room, up…
June 21, 2016
Given the significant rise in mobile adoption, with more than 7 billion people on earth now owning an SMS enabled handset (The Independent), it’s no surprise that mobile marketing is at the forefront of every marketer’s mind… With the launch of…
May 27, 2015
Over the past ten years, SMS has moved from being a mere curiosity in users hands to an extension of the arm, as a communication channel adopted by almost every consumer of all age groups. Everything from booking a holiday and…
April 21, 2015